CUSTOMER SERVICE

For all customer and product enquiries, either email or call between 9am to 6pm Monday to Friday (AEST).

shop@watsonxwatson.com
+61 412 340 143

After you place your order, an email confirmation including an order number, will be sent to the email address that was entered on your order form. Once payment has been approved, your order will be packed and dispatched and you will be notified by email.

If for any reason your items purchased are sold out, we will notify you by email as soon as possible and you will receive an immediate refund.

METHODS OF PAYMENT
Customers can only pay by credit card using our secure checkout. Note that all product prices indicated and payments made on this site are in Australian dollar currency and all prices include GST.

CREDIT CARD
When paying by credit card, we accept Visa and Mastercard. When ordering we want you to feel confident that your personal information and credit card data is completely safe. Our Watson X Watson on-line store provides a secure session within our shopping checkout.

We do not store credit card details; they are encrypted within your transaction.

We do not refund for change of mind.

Items purchased in store are eligible for an exchange or credit note only (within 7 days of purchase). If the item is confirmed to be faulty, then a full refund will be provided.

For items purchased online, returns are accepted on merchandise within 7 business days of receiving your order. We offer free exchanges on all orders and flat return shipping rate of $7 for returns within Australia. To return items they must be in their original condition - unworn, unwashed, unused and with all tags attached and associated packaging in original condition (including protective shield on swimwear, undamaged shoe box’s and unmarked shoe soles). Watson X Watson does not accept returns on beauty products, earrings (excluding cuffs) and underwear (bottoms) for hygiene reasons. Garments received with make-up marks will not be accepted for exchange or return as all returned merchandise need to be in a re-saleable state.

Sale items or any discounted items are non-refundable, but welcome for exchange or credit note.

For any questions regarding orders, returns or exchanges please contact us during business hours 9am to 6pm AEST

+61 412 340 143
hello@watsonxwatson.com