Shipping

Our aim is to ensure that you receive your order as fast as possible, while ensuring that it is safely and securely packed for its transportation. Please provide a residential or business address for timely delivery. 

Standard delivery (2-4 business days) is complimentary for all orders over delivered within Australia. Express delivery, and Same Day Courier Service have extra fees – please see table below.

International shipping is complimentary for all orders over $500 AUD.

Australian Orders are sent using Australia Post EParcel service for Express and Standard Delivery, as well as our Courier service for same day delivery.

*If you require Express Delivery, or Same Day Delivery (within 5km of CBD Sydney), please select the Express Delivery option at Checkout.

Orders must be placed before 2pm that day for delivery times to apply. Same Day Courier service requires someone to be available to accept the package at the provided delivery address.

International orders are processed within 24 hours and sent via DHL Worldwide Express (full tracking available) and typically takes 2 - 4 business days for delivery between major cities (excludes Customs processing within your country).

A daytime delivery address must be provided since all parcels require a signature on delivery.

PO Box addresses are not accepted.

A tracking number will be provided once your order has been dispatched, and your parcel will be left at your local post office if there is no one available to accept the delivery. If you have a special request, please contact us before purchasing at shop@watsonxwatson.com

NOTE: Local guidelines apply once your purchase arrives in the country of destination and may be subject to local Customs duties and/or local taxes in that country. These taxes and duties are not included in your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you and not Watson X Watson. We have no control over the processing time by Customs in each country.

Claims Any claim for shortage in supply or damage to the items ordered must be notified to Watson X Watson within 5 days of receiving the goods.

Claims after this period will be rejected.

Refused Shipments If you decide to refuse any shipments from Watson X Watson, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us.

This amount will be deducted from your purchase refund.

Shipping Rates Our aim is to ensure that shipping and handling charges are kept at a bare minimum for our customers.

From time to time, we offer free shipping for orders over a certain amount.

Delivery within Australia is FREE for orders over $50.

International Delivery is FREE for orders over AUD$500.

 

DESTINATION

SHIPPING COSTS (AUD)

METHOD & DELIVERY TIME**

Australia

$5

Aus Post E-Parcel service
1-2 Business Days

New Zealand

$25

DHL Express Worldwide
1-3 Business Days

Aisa/Pacific

$40

DHL Express Worldwide
2-3 Business Days

Rest of the World

$40

DHL Express Worldwide
2-4 Business Days

**Above listed deliveries time is an approximate and relates to major capital cities according to the Australia Post network. Delivery time may vary between regional and metro areas and does not include time handled by Customs in your country.

If you have any further questions or special requests, please contact us at shop@watsonxwatson.com